Cancellation Policy
At VEBZONE LTD, we strive to ensure customer satisfaction with our services. Please review our cancellation policy below:
1. Cancellation Window:
Customers may cancel their order within 7 hours of placing it. If you wish to cancel your order, please do so within this timeframe to avoid any charges.
2. How to Cancel:
To cancel your order, please contact us immediately via:
- Email: info@limegreen-finch-881244.hostingersite.com
- Phone: +447520692749
- Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FA
Include your order details (such as your name and order number) in your cancellation request for efficient processing.
3. Post-Cancellation:
Once an order is canceled within the stipulated timeframe, you will receive confirmation of the cancellation, and no charges will be incurred.
4. Late Cancellation Requests:
Requests for cancellation made after the 7-hour window will not be entertained, as the service may have already been initiated.
5. Exceptional Circumstances:
In cases of exceptional circumstances, such as service failures or miscommunication, customers may appeal for a review of their cancellation request. Such appeals will be evaluated on a case-by-case basis.
6. Refund Process:
If a service has already commenced and is canceled, a refund may be subject to our refund policy. You may be eligible for a refund if:
- The service is unfixable or a serious issue is identified, and this must be reported within 7 days of order completion.
7. Communication of Cancellation:
All cancellation requests must be communicated through the designated channels. We will acknowledge receipt of your cancellation request and provide updates regarding its status.
8. Responsibility of Customer:
It is the customer’s responsibility to ensure they are certain about their order before placing it. Please double-check all details before confirming your purchase.