Cancellation Policy
At VEBZONE LTD, we strive to ensure customer satisfaction with our services. Please review our cancellation policy below:
1. Cancellation Window:
Customers may cancel their order within 7 hours of placing it. If you wish to cancel your order, please do so within this timeframe to avoid any charges.
2. How to Cancel:
To cancel your order, please contact us immediately via:
- Email: info@limegreen-finch-881244.hostingersite.com
- Phone: +447367099015
- Address: 39 Mill Lane, Portbury, Bristol, England, BS20 7TX
Include your order details (such as your name and order number) in your cancellation request for efficient processing.
3. Post-Cancellation:
Once an order is canceled within the stipulated timeframe, you will receive confirmation of the cancellation, and no charges will be incurred.
4. Late Cancellation Requests:
Requests for cancellation made after the 7-hour window will not be entertained, as the service may have already been initiated.
5. Exceptional Circumstances:
In cases of exceptional circumstances, such as service failures or miscommunication, customers may appeal for a review of their cancellation request. Such appeals will be evaluated on a case-by-case basis.
6. Refund Process:
If a service has already commenced and is canceled, a refund may be subject to our refund policy. You may be eligible for a refund if:
- The service is unfixable or a serious issue is identified, and this must be reported within 7 days of order completion.
7. Communication of Cancellation:
All cancellation requests must be communicated through the designated channels. We will acknowledge receipt of your cancellation request and provide updates regarding its status.
8. Responsibility of Customer:
It is the customer’s responsibility to ensure they are certain about their order before placing it. Please double-check all details before confirming your purchase.